Remember merit badges, those embroidered circles used to mark achievement for Boy Scouts and Girls Scouts? Now there is a company that makes merits badges for grown-ups, and there’s one I desperately want to earn: In-Box Zero.
My goal of an empty email in-box is more elusive than live tech support. I crossed into the new year on 1/1/10 with an empty in-box and a zero credit card balance. The credit cards are still paid off, but the in-box currently houses over 500 messages.
I know what’s there. It’s not that I haven’t taken in the content of those 500 messages; I have. Some are offers I wanted to think about, like a class I wanted to attend but wasn’t sure I’d have time for. (I didn’t.) Some are newsletters I haven’t read (and probably never will.) Some are threads of complicated conversations involving several people, conversations in which I am not an active participant but was copied on the messages because someone thought I might be able to contribute or might need to know.
I receive between 80 and 100 emails each day, which based on my non-scientific observations of business people, is about average. I deal promptly with the vast majority. I respond and delete, or I file for later action, or I file for reference. Still, that 3 or 4 percent that I don’t move out of the inbox immediately begins to accumulate, until by mid-year I’m looking at a 500-message surplus. A quick calculation indicated that if I could deal with just three more messages each day, I could have kept the message count to nil. But three more was too many.
The goal of in-box zero is a great goal, but I know that I’m not the only one who struggles with it. How do I know? Two ways: I’ve worked with clients who’ve had tens of thousands of inbox messages they needed to clean out. And whenever someone reaches inbox zero, they’re apt to crow about it. Just this week author and business guru Tim Sanders posted a screen shot of his empty inbox. That’s a measure of how difficult it is to achieve.
Still, I remember how great it felt to have my computer desktop as well-ordered as my physical desktop. I’d like to get back to that happy state. And the causes of my email clutter are the very same things that cause my clients’ physical clutter: deferred decisions, being unclear about what the next action should be, and keeping things I don’t need.
So here’s my mid-year resolution: I’m going to return to inbox zero by the first day of autumn. That means dealing with an extra 5 or 6 messages a day for the next 3 months.
- I will unsubscribe from newsletters I don’t read; I’ve already canceled three.
- I’ll make time each week to review those tempting offers and make a firm decision about whether or not I’ll accept them, then either delete the email or sign up and delete.
- I’ll make time to review any long conversations in which I’m just copied, and either participate or bow out.
And I’ll do the work required to keep the email from accumulating again. Check back to see my progress toward my goal. And if you’d like to join in with a goal of earning your own In-Box Zero badge, state your intention by leaving a comment here.